Tagsora
Open the app

Draft pending legal review. This text is a DRAFT written as a starting point. It is not legal advice and has not yet been reviewed by a professional. It should not be treated as in force until this notice is removed.

Refund Policy

Updated

On this page

Note for review: the withdrawal period and its waiver depend on how the checkout is finally configured. It must be checked with the accountant and against the payment provider’s terms before publishing.

The short version

  • 14 calendar days from purchase to withdraw, if you are a consumer in the European Union.
  • If you have used a significant part of the period’s AI quota, we may deduct it from the amount refunded.
  • Cancelling is not the same as a refund: cancelling stops the renewal and you keep access until the end of the period you paid for.
  • Purchases made inside the mobile apps are refunded through the corresponding app store, not by us.

1. Right of withdrawal (European Union)

As a consumer you have 14 calendar days from purchase to withdraw without giving a reason.

Tagsora is a digital service: if you ask to start using the premium features immediately, you will be asked to acknowledge that you lose the right of withdrawal once the service has been fully performed. In practice this means that if you have consumed a significant part of the period’s AI quota, it will be deducted proportionally from the amount refunded.

[[REVIEW WITH THE ACCOUNTANT: exact wording of the withdrawal waiver and how it is implemented at checkout.]]

2. Outside the 14-day period

After that period there is no automatic right to a refund, but we look at each case. We refund when:

  • a renewal you did not want was charged and you tell us within 14 days of the charge, without having made significant use of the service in that period;
  • there has been a duplicate charge or a billing error;
  • a failure on our side prevented you from using the service for a significant part of the period.

We do not refund when an account has been closed for breaching the terms of service.

3. How to ask

Write to hola@tagsora.com from your account’s address, stating the reason and the date of the charge. We reply within 5 business days.

Where a refund applies, it is issued to the same payment method you used. How long it takes to appear depends on your bank (typically 5 to 10 business days).

Because web payments are processed by [[PAYMENT PROVIDER]] as merchant of record, the credit will appear under its name on your statement.

4. Purchases made in the mobile apps

If you subscribed from the iOS or Android app, Apple or Google handles the charge, and only they can refund it:

  • iOS: reportaproblem.apple.com
  • Android: Google Play → Menu → Payments and subscriptions → Order history.

We can help you through the process, but we have no access to those transactions.

5. Cancelling your subscription

Cancelling is different from asking for a refund: nothing is returned and you keep premium access until the end of the period you already paid for. After that the account moves to the free plan without losing any content.

You can cancel from subscription management in the app’s settings, or from the store if you bought on mobile.

6. What happens to your data

A refund or a cancellation deletes nothing. Your library stays where it is, under the free plan’s limits, and you can export all of it whenever you want.